Terms of Service

These Terms of Service govern the use of the Former platform (the "Service") provided by Sellrock UG (haftungsbeschränkt) ("we", "us"). By registering for or using the Service you accept these terms.

The Service is directed at companies, self-employed persons and other business customers (B2B). It is not intended for consumers.

Former is a SaaS platform for digital protocols, acceptances, inspections, checklists and documentation. This includes, among other things, a form builder, mobile on-site capture with photos and digital signatures, automatic PDF generation, tasks created from captured entries, and revision-safe audit logs. The exact scope depends on the plan you book. Features may be added, changed or removed with reasonable notice.

The use of APIs, webhooks and integrations may be subject to technical limitations, such as rate limits, quotas or security checks. Features marked as beta are provided without warranty and may be changed, restricted or discontinued at any time.

To use the Service you must register for an account and provide accurate information. You are responsible for all activity under your account and for keeping your credentials confidential. You must promptly notify us of any unauthorised use.

All data, documents, images, signatures and other content entered by the customer or the customer's authorised users in the Service remain the property of the customer. We receive only the rights of use required to provide the Service.

Prices are shown on our pricing page and apply from the date of booking. Unless stated otherwise, all prices are net of VAT. Fees are billed in advance according to your selected billing cycle.

Late payment may result in suspension of access after prior reminder.

We offer a free plan with limited functionality. We may change or discontinue the free plan at any time with reasonable notice. Free plan accounts that remain inactive for an extended period may be archived.

You agree to:

• Use the Service only for lawful business purposes • Not use the Service for unlawful, fraudulent or misleading purposes • Not circumvent security or technical limitations • Keep the data you enter accurate and up to date • Ensure employees and other authorised users comply with these terms • Respect the intellectual property rights of Former and third parties

Where Former provides AI-assisted features, AI-generated content is created automatically and may contain errors, omissions or unsuitable results. The customer must review all AI-generated forms, fields, texts, analyses and documents before production use.

The customer decides on their own responsibility which content they process through AI features. The customer must ensure that use of the AI features is lawful under data protection law and that any required legal bases, consents or information obligations are in place. Content is transmitted to configured AI providers only to perform the AI feature requested.

Former provides technical tools for documentation. Former does not provide legal advice and does not warrant that documents, records, signatures or other results created using the Service are suitable for any particular legal, regulatory or evidentiary purpose.

The customer is responsible for the identity of signatories and their authority to sign. Former does not verify the identity or authority of signatories.

We aim for high availability of the Service but do not guarantee uninterrupted operation. Scheduled maintenance will be announced where reasonably possible. Specific availability commitments, if any, are set out in your order form or enterprise agreement.

We are liable without limitation for damages caused by intent or gross negligence, for personal injury, and under the Product Liability Act. For ordinary negligence we are liable only for the breach of material contractual obligations, limited to typical, foreseeable damage. Liability for loss of data is limited to the effort required to restore data from properly maintained backups. The customer remains responsible for creating their own backup copies of important data.

Unless agreed otherwise, the contract runs for the billing cycle you select and renews automatically for the same period. Either party may terminate at the end of a cycle with the notice stated in the order form. The right to terminate for cause remains unaffected.

After the contract ends, data may be deleted after a reasonable period. The customer is responsible for exporting required data and documents before the contract ends or before any available export period expires.

We process personal data in accordance with our privacy policy and applicable data protection law. For processing of personal data on your behalf we enter into a data processing agreement (Art. 28 GDPR) on request.

We may amend these terms with reasonable notice. If changes materially affect your rights or obligations, you may terminate your contract at the time the changes take effect.

We may identify the customer as a reference only with prior consent, in particular by naming the company or using its logo.

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction for merchants is Nürnberg, Germany. Should any provision be or become invalid, the remaining provisions remain in force.